Returns and Exchanges
To return your item, we require the receipt/email order or proof of purchase. To begin the process, please kindly contact us or email firstname.lastname@example.org with your Order Details and reason for exchange. You have 14 days from the date of receiving your order to contact us and mail your return item back to us.
DO NOTE THE FOLLOWING:
3. In the original condition as received.
If the item is out of stock in the size or colour you have opted for, a refund will be processed instead. A one-time exchange is permitted per purchase.
We try hard to accept all exchanges as long as they reach us in good condition, in their original state. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
Please note that we do not refund the return costs of shipping the item.
TO MAKE A RETURN
1. For domestic returns, please return the package at a SingPost counter or your preferred courier. Registered mail is highly recommended. We shall not be responsible for lost of mail if the return parcel is unregistered.
2. For international returns, please return the package at your preferred postal service at your location.
3. All postal fees and custom charges are borne by the customer. For verification purposes, please always keep your postal service’s receipts and take note of all tracking numbers.
4. Please take care to secure your return parcel as well as possible and send it back with a courier or postal service you trust! The Happy Beach is not responsible for missing return products and/or parcels in transit. The return parcel remains in your care until it reaches us.
Refunds will only be issued due to manufacturing faults and in cases if the exchange item is out of stock in the size or colour you have opted for.
SALEPlease note that all sale items, earrings and swimwear cannot be refunded or exchanged.